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Licensing
Support Plans
Features
Partner
CSP Marketplace
Pier Cloud
Features
Basic
Advanced
Premium
Basic
Recommended:
Ideal for companies spending less than $12,000,000 (USD) per year in cloud spend.Service Time:
Business hours onlySupport Languages:
English, Spanish, and PortugueseSupport Channels:
E-mail and Support Ticket SystemPlatform Guidance:
First 100 Days Program, Documentation, Webinar and Interactive VideosFinancial Technical Advisor:
Analytics Technical Advisor:
Account Manager:
Space:
Architecture Technical Advisor:
Space - Assessment:
Advanced
Recommended:
Ideal for companies spending between than $12,000,000 - $ 60,000,000 (USD) per year in cloud spend.Service Time:
24/7 for critical issuesSupport Languages:
English, Spanish, and PortugueseSupport Channels:
E-mail, Support Ticket System, and Slack/TeamsPlatform Guidance:
First 100 Days Program, Documentation, Webinar, Interactive Videos, Monthly Strategic MeetingsFinancial Technical Advisor:
Analytics Technical Advisor:
Account Manager:
Space:
Architecture Technical Advisor:
Space - Assessment:
Premium
Recommended:
Ideal for companies spending more than $60,000,000 (USD) per year in cloud spend.Service Time:
Full 24/7 support for all issuesSupport Languages:
English, Spanish, and PortugueseSupport Channels:
E-mail, Support Ticket System, Slack/Teams, and PhonePlatform Guidance:
First 100 Days Program, Documentation, Webinar, Interactive Videos, Weekly Strategic MeetingsFinancial Technical Advisor:
Analytics Technical Advisor:
Account Manager:
Space:
Architecture Technical Advisor:
Space - Assessment:
Ensuring Your
Success
Tailored Support for
Every Need
Pricing & Platform FAQ
How is Pier Cloud priced?
We offer a Flat Fee licensing model — meaning your monthly price won’t change during your contract.
Your license value is calculated based on your total cloud and SaaS spend onboarded into the platform. We do not include Marketplace costs or Enterprise Discount Programs (EDP) in this calculation.
Our partners may offer different licensing models, including more aggressive pricing structures. In some cases, partners can even subsidize 100% of the platform licensing fee.
Is there a minimum cloud spend required?
No. However, for organizations with less than $3,000,000 in annual cloud spend, Pier Cloud is only available through authorized partners or cloud marketplaces.
What’s included in the onboarding process?
Every client contracted directly with Pier Cloud (invoiced by Pier or via Marketplace without a CPPO) goes through our First 100 Days Program — a structured onboarding experience designed to deliver measurable impact, not just implementation.
In the first 100 days, we focus on:
Full platform activation across teams (FinOps, finance, engineering, etc.)
Delivery of quantified results and a marketing-ready success story
Strategic roadmap co-created with your team for the next 9 months
We also include training, enablement, governance setup, and at least one executive session to ensure buy-in.
Note: For clients onboarded via a certified partner (CPPO), the partner may follow their own onboarding methodology — always aligned with Pier Cloud standards.
Do I get technical support during onboarding?
Absolutely. For the first 3 months, you’ll have a dedicated implementation team ensuring full activation of the platform.
Can I choose specific modules instead of the full platform?
Yes — Pier is modular. You can start with the features that make the most sense for your journey and expand as needed.
Can I customize the platform for my business structure?
Yes. Pier Cloud is built with two layers of usability:
Plug and play — out of the box, the platform delivers immediate visibility and actionable insights with no setup required.
Full customization — you can adapt tagging logic, business mappings, chargeback models, KPIs, and governance rules to match your exact org structure.
From executive dashboards to granular policies by team, region, or business unit — there are virtually no limits to how you can tailor the platform to your environment.
What if my team isn’t very advanced in FinOps?
No problem. Our platform supports every maturity level, and we’ll help you evolve step-by-step — from visibility to modernization.
Is Pier Cloud a visualization tool or a full FinOps platform?
Pier is not a dashboarding tool. It’s a complete, end-to-end FinOps platform — from cost allocation and automation to forecasting and strategic reporting.
Which CSPs are supported by Pier Cloud?
Pier Cloud natively integrates with all major cloud providers:
Amazon Web Services (AWS)
Microsoft Azure
Google Cloud Platform (GCP)
Oracle Cloud
IBM Cloud
We support multi-cloud billing ingestion, cost allocation, optimization, chargeback, and governance — all within a single platform. No connectors, no workarounds — just native support built for scale.
